Returns & Shipping FAQ

Everything you need to know about getting your order delivered and what to do if something isn't right.

🚚 Shipping

How much does shipping cost?

We keep it simple:

Free shipping on all orders over £45 — no code needed.
£3.50 flat rate on orders under £45 (UK and international).
Xiaomi products: a separate £8.00 Standard rate applies to all Xiaomi orders within the UK, regardless of order value.

How long will my order take to arrive?

Order processing: 1–3 business days before your order is dispatched.
UK delivery (General profile): 3–12 business days after dispatch.
Xiaomi products (UK only): 2–4 business days after dispatch.
International orders: delivery times vary by destination. Customs processing may add additional time.

Do you ship internationally?

Yes — we ship to over 50 countries, including across Europe and the United States. Please note that any customs duties and import taxes are the buyer's responsibility.

Will I get a tracking number?

Yes. Once your order has been dispatched, you'll receive a tracking email so you can follow your parcel every step of the way.

↩️ Returns

What is your return policy?

We accept returns within 14 days of you receiving your item. To be eligible, your item must be:

Unworn and unused
In its original packaging
With all original tags attached
Accompanied by proof of purchase

Are there any items I can't return?

The following items are non-returnable:

Perishable goods
Custom or personalised products
Personal care items (for hygiene reasons)
Hazardous materials
Sale items
Gift cards

How do I start a return?

Email us at shop@digitaledges.co.uk with your order number and the reason for your return. We'll review your request and, if approved, provide you with return instructions. Please do not send items back before receiving approval.

I'm in the EU — do I have additional rights?

Yes. EU customers benefit from a 14-day cooling-off period under consumer protection law, giving you the right to cancel your order within 14 days of receiving it, without needing to give a reason.

💰 Refunds

When will I receive my refund?

Once your return has been received and approved, your refund will be issued to your original payment method within 14 business days. Please allow additional time for your bank or payment provider to process it on their end.

What if my item arrived damaged or faulty?

We're sorry to hear that. Please contact us straight away at shop@digitaledges.co.uk with your order number and photos of the issue, and we'll make it right.

💬 Still have questions?

Our team is happy to help. Reach out via our Contact Us page or email us directly at shop@digitaledges.co.uk.